Hi Jonathon,
I still haven't got a settlement on mine over 3 years after the incident! I have refused the insurance company request to settle 50/50 so they have just decided to sit on it and do nothing, with the excuse of it is with their legal department whenever I ask for an update!
Initially I had trouble with the assessor who refused to authorise a repairer with a labour rate of more than £40 an hour despite the car being on a classic policy stipulating that the car should go to a repairer appropriate to the vehicle.
I wasn't getting anywhere with the assessor after 3 months and had to make a complaint to the broker to get it approved, which happened within 24h of making a complaint.
Olly