autoglass 2021

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18-08-2021, 04:35 PM
britlude

autoglass 2021

seems they are still useless... end of June (19th or 26th, it was a saturday!) I pick up a stone chip, on virtually the first 'not a journey to work' for 18 months, so straight round to autoglass as i'm literally 5 mins away

oooh.. you'll need a new screen, i'll do a temp repair to stop it tracking any further (or more likely he didnt want to get all the kit out!) anyhoo, new glass ordered.....

week later a message to say glass due in, hmmm, quicker than expected, but they had the numbers from the last screen....and book it for July 6th!! hurrah

turns out they got me a brand new civic (with dash cam) screen... booooo.... but assure me the correct screen is now ordered....

I make contact a week later, to be told its def ordered but has to come from japan (feasible) so will be up to 8 weeks

6 weeks pass (18th august now!) so I make contact just to make sure, to be told...

Quote:

Hello

Have had a look into your booking we are expecting your glass to arrive on the 27th October

Because Glass is obsolete from approved suppliers and dealers we have had to source the glass due to special order

We will call you once the glass has arrived to arrnge an appointment

Regards,
Booking Response Team

really??? i had this 2 years ago, where i had to chase around convincing everyone that a UK screen fits a JDM screen and all nsx is the same shape just might have a sticker, or vin cut out... liaising between honda, the insurance, and autoglass......

seems i've got to do it all again!

i wouldn't mind but autoglass have the part number referenced to my car, well they should have......

if they had asked me i could have given them the part number, i still have the old emails!

so the farce continues
18-08-2021, 06:23 PM
Papalazarou

And then you better hope they’ve got the correct top strip! Good luck.
18-08-2021, 08:05 PM
britlude

got all the same part numbers they fitted last time!
19-08-2021, 11:11 AM
britlude

Just checked with my local Honda dealer, 73111-SL0-507 is on back order til Sept 21st..... A month better already, and we know Honda quotes worst case eta estimates..... And Christian has 12 in stock... But getting the insurance to OK that is the problem...
20-08-2021, 10:19 AM
Kaz-kzukNA1

Or, get -020 to enhance your 'green' looks with added benefit of reduced UV.
While the windshield is still available in both colours, the blue one for the door glass is NLA.

As mentioned several times, I wish AGC Europe were to deliver Coolvere (marketed as IRIS outside of Japan) to UK as well.
Dramatically reduces the thermal heat from the direct sunlight into cabin so you can feel the difference in a/c efficiency.
Yet it's priced as same as the OEM windshield so quite popular option in Japan.

Kaz
20-08-2021, 09:58 PM
britlude

Not sure I'll get any choice on the screen, at the current rate I'll be lucky to get anything
24-08-2021, 02:18 PM
britlude

Well.... Txt/email from autoglass today inviting me to make an appointment to get the screen fitted....

We shall see if its the right one this time on Tuesday.... Not holding my breath tho!!!!

Edit... I asked for next Tuesday 31st Aug, they have given me Tuesday 7th Sept... Grrrrrr
25-08-2021, 10:42 AM
NSXGB

Did you pay the excess up front?
I had similar issues with Autoglass and I'd not paid the excess upfront. When the job was finally completed and someone called for me to pay it, I told them to look back at the job log and tell me if they thought I should pay it. They let me off.
Nice to know we can still get screens though.
25-08-2021, 05:37 PM
britlude

Alas I'd paid it just before the first aborted fitting :(
25-08-2021, 06:26 PM
RedCarsGoFaster

Quote:

Originally Posted by britlude

Alas I'd paid it just before the first aborted fitting :(

When this little saga is over, call them up and complain. I had a very similar experience with them a couple of years ago, and I did succeed in getting the excess refunded. Scant comfort after all the difficulties, but still worth a try.
31-08-2021, 08:15 PM
britlude

on the 18th August i pinged off a couple of slightly frustrated emails to Autoglass and one to my insurance.....

today (31st) i get a call from the lovely Katie at Autoglass, as my emails finally landed on the desk of someone who actually got the short straw to call me... she's now chasing up the depot, just to make sure the correct glass is being sourced and sent there, as i'm not convinced!

we shall see what she discovers!
02-09-2021, 04:08 PM
britlude

emailed Katie, as i hadn't heard back from her..... got this reply...

Quote:

Good Afternoon,

Sorry I have not gotten back to you sooner. I chased this earlier today and had not received a reply. I just looked back on your file and our product team has confirmed that the part numbers you provided are the ones that are in the job. So everything is looking good and ready for your appointment on 07/09/21.

shame i had to supply the part numbers again! and still not convinced, unless autoglass had a screen in stock anyway! Honda tod me their eta was sep t21st..
02-09-2021, 06:37 PM
Heineken

Wishing you good luck, I would be skeptical, too ..
02-09-2021, 06:45 PM
NSXGB

I provided the part numbers when they did mine, they trusted me, got a brand new lower moulding too. Used that to my advantage :)
07-09-2021, 01:24 PM
britlude

well the day came, and, to my surprise, they had the right glass :)

so with some sage advice to the fitter (he didn't seem to mind, and was happier someone knew how it all comes apart/goes together) it was fitted

https://live.staticflickr.com/65535/...ef2354f5_c.jpg IMG_20210907_095511 by NSX Jon, on Flickr

i did give him a print out of the top moulding TSB, but he ignored most of it, so i've just finished re-doing the top trim, not perfect, but better!!! hopefully i wont have another occasion to go thru this grief!!!

anyway, OEM glass....

https://live.staticflickr.com/65535/...79286576_c.jpg IMG_20210907_122135 by NSX Jon, on Flickr

and blue top tint,....
(white paper in front and behind)
https://live.staticflickr.com/65535/...73da7b1d_c.jpg IMG_20210907_122118 by NSX Jon, on Flickr

hopefully i wont see them again!
12-08-2023, 12:47 PM
mutley

I had to resurrect this thread as I am waiting on auto glass to get back to me for my replacement!
05-09-2023, 10:07 AM
mutley

I've just chased them up and they have given me an appointment for next week, I'll update what happens!
13-09-2023, 08:01 AM
mutley

Quick update,

pleasantly surprised that they turned up with the correct windscreen in the correct colour (yes, with the blue top tint), however, they did not order the new windscreen trims, and although the one currently fitted was relatively new, the guy says he's rather do it properly (as he has done an NSX before a few years ago) so fair play, and I'm in no real rush anyway. to be continued.
13-09-2023, 11:25 AM
Papalazarou

Quote:

Originally Posted by mutley

Quick update,

pleasantly surprised that they turned up with the correct windscreen in the correct colour (yes, with the blue top tint), however, they did not order the new windscreen trims, and although the one currently fitted was relatively new, the guy says he's rather do it properly (as he has done an NSX before a few years ago) so fair play, and I'm in no real rush anyway. to be continued.

I told you!! 😹😹😹 they did the same with mine. Effectively doing a 50 mile round trip to show you the screen they can’t fit. They are a crazy company! Good luck mate. Hopefully soon.

Cheers.
13-09-2023, 12:36 PM
mutley

i know I know, i did tell them that the one currently in was pretty new but he was adamant that he wanted to put a fresh one in ! At least the have the right colour screen though
13-09-2023, 02:42 PM
Papalazarou

Quote:

Originally Posted by mutley

i know I know, i did tell them that the one currently in was pretty new but he was adamant that he wanted to put a fresh one in ! At least the have the right colour screen though

Yes, that’s definitely a bonus.
13-09-2023, 03:12 PM
Nick Graves

My hatred for Autoarse has persisted for decades, now.

I'd sooner pay the extra and use the independent that Norton Way recommended to me way back when.
04-10-2023, 09:20 AM
mutley

New date is now 12 October! lets see what happens this time
04-10-2023, 11:48 AM
Papalazarou

Quote:

Originally Posted by mutley

New date is now 12 October! lets see what happens this time

Good luck Jim!
12-10-2023, 12:49 PM
mutley

Well, here goes, autoglass have arrived, he has an original Honda windscreen in the correct blue/blue colour , seems confident it won’t take too long, so will update when it’s done .

(He also pointed out that my current windscreen is a replacement and not a Honda one ! )
12-10-2023, 02:19 PM
mutley

Well, I have to say, no complaints from me, new screen in, including new top seal, and it looks crystal clear and has the blue top tint (even the clip for OEM rear view mirror which I don’t have !)

So all good now .
Cheers
Jim